Thank you for shopping at SkinShineMedSpa. Below is our shipping and returns policy. Please contact us at 877-800-1131 if you have any questions.


We provide free shipping on all standard US orders only. Packages are sent via FedEx Ground or USPS First Class. Expedited shipping options include:

  • Domestic FedEx 2 Day: $19.95
  • Domestic FedEx Overnight: $25.95


We want you to be completely satisfied with your purchase of our stem cell skin care products. If you are unhappy with your purchase, we will issue a full refund. When returning a product, please follow these guidelines:

  • Products must have been purchased directly from We cannot accept returns of products purchased through other outlets.
  • You must contact our offices within 30 days of your purchase, unless otherwise stated in a specific promotion.
  • Request a Return Authorization by calling 877-800-1131 or by emailing us at
  • If requested, mail us your return using a trackable shipping method to the address provided by our customer service representative. Include your packing slip or other proof of purchase with the return.
  • Refunds will be issued to the same credit card that was used to make the original purchase. These returns will usually be issued within 30 business days of receiving and processing your return, and the transaction should appear on your statement within two billing periods.Please keep records of return shipment for proof of date shipped
  • Please keep records of return shipment for proof of date shipped
  • SkinShineMedSpa is not responsible for a return shipment, including instances of missing items or misdelivered shipment
  • In order to be eligible for a full refund, any or all promotional items and/or gifts with purchase must be returned
  • Purchased SkinShineMedSpa gift cards are not eligible for return (All Gift Cards Final Sale)